Frequently Asked Questions

You can define a tailored audience for each listing you post - all members (dealers and manufacturers), just dealers, or just dealers in selected buying groups.   

If you are a dealer, the audience for a new listing defaults to other dealers in your buying group.

If you are a manufacturer, the audience for a new listing defaults to all dealers. 

Once published you can edit the audience at any time

If you want to sell them separately (e.g., 4 individual reach-in coolers) create multiple listings, one for each item.  It is easy to create multiple listings by using the "duplicate" function available in the listing creation process.

If you want to sell them together (e.g., a 24 pack of wine glasses) then create a single listing and document the quantity in the description field

No.  Contact us by using the form on this website, and we will assist you with a streamlined  bulk import process 

First, congratulations on the sale!   No, we do not provide refunds for listings that sell quickly.

You should update the status of that listing to "sold".  Only published listings that go beyond the 60- day initial period are extended.   

Until a dealer explicitly completes the purchase request processto purchase a listing item, it remains available to other buyers.  For a high demand item, we recommend the buyer completes the purchase request process quickly.

You are always free to negotiate price or any other term with another dealex member.  Contact them directly.

Shipping arrangements and costs are entirely between the seller and the buyer.  Contact the seller and establish a mutually acceptable solution.

Only dealers can find and purchase products listed on dealex.  Ask your local food service equipment dealer if they are a dealex member.  If they aren't, contact us and we can refer you to a dealer that is a member of dealex